- Standard Terms pre-approved credit card purchases or Paypal only. Personal checks cannot be accepted under any circumstances. Customers who refuse an order will be held responsible for return freight as well as the original freight. Orders are subject to the shipping and returns policies set forth.
- Please allow 24-72 hours to process all orders from time of receipt. Courier tracking is sent automatically to the email address the order was placed with for all orders.
3. Back Orders:
- We try to avoid back order situations, but if it occurs, we will take your order and then call you as soon as the product is again available.
4. Domestic Shipping Method:
- All orders are shipped via UPS or US Postal Service (small items only ie.gaskets). The standard shipping method is Ground Service. Expedited shipping services are also available at additional cost and only when requested and paid for in advance of placing an order. We do not offer C.O.D.
5. International shipping Method:
- International orders including are shipped with DHL, UPS, or USPS priority mail, with the exception of Russia which is shipped USPS Express. Parcels to Canada may be shipped with UPS or DHL however we will ensure all brokerage fees are recovered on our end. We will never ship a method that requires the customer to pay any additional fees other than taxes or duties. Large items to the rest of the world may be delivered freight from our factory due to size restrictions of the USPS. Shipping method with be outlined with your tracking number.
6. Duties and Taxes:
- International orders are subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes and other fees. Gift orders may be assessed duty depending on the country. Please contact your Customs office for information on duties, taxes and restricted items.
7. Returns, Refunds, and Exchanges
- Returns may be requested through the original order, either by logging in or following the link in the order confirmation email. Delkevic accepts new, unused products within 30 days of customer receipt. Items shipped with free shipping are subject to a 10% restocking fee. Items refused or rejected will be charged the restocking fee plus any return shipping charges. Items received in used condition will be returned without refund.
- Refunds are typically processed in 1-3 business days after receipt. An automated email will be sent when the refund is completed. Refund times vary depending on card issuer or bank.
- Please contact us directly for exchanges at firstname.lastname@example.org to see if the product required for an exchange is available. Exchanges can be made within 30 days of customer receipt for new, unused products.
- See our full Returns policy: https://delkevic.com/shipping-returns/
8. Site Transactions
- We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per householder per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order,we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
9. International Pricing:
- All prices are in USD and do not include freight charges.Prices and freight charges are indicated on the checkout screen after the shipping address is entered. All payments to Delkevic US, LLC must be in USD and all transactions carried out in USD. Third party sites such as paypal will convert your total to USD automatically.
10. Right to Change Site
- We reserve the right, at any time in our sole discretion, to:
- modify, suspend or discontinue the sites or any service,content, feature or product offered through the site, with or without notice;
- charge fees in connection with the use of the site; modify and/or waive any fees charged in connection with the site;
- nd/or offer opportunities to some or all users of the Sites.
- You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the site, or any service,content, feature or product offered through the Sites.
11. Site Contents
- Unless otherwise noted, the site, and all materials on the site, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the"Contents"), are owned, controlled or licensed by Delkevic Limited and other trademarks appearing on the Sites are the trademarks of Delkevic Limited and/or its subsidiaries.
- Unless otherwise specified, the sites and the Contents are intended to promote Delkevic US's products and services available in the United States.
- Delkevic, its logo, and all images on this site are protected under international trademark.
12. Errors, Inaccuracies, and Omissions
- Occasionally there may be information on our sites that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order).
- We have made every effort to display as accurately as possible the colors ofour products that appear at the Sites. We cannot guarantee that your computer monitor's display of any color will be accurate.
- These terms are effective unless and until terminated by either you or Delkevic US, LLC. You may terminate this Agreement at any time. Delkevic US,LLC also may terminate this Agreement at any time without notice, and accordingly may deny you access to the sites, if in our sole judgment you fail to comply with any term or provision of the Agreement. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.
16. Road Legalities
Due to the worldwide distribution of our products Delkevic does not make any representation our products comply with noise or emission laws of any country except those of the United Kingdom. Please investigate your local laws and any laws in areas you may be riding. Mufflers 13" (320mm) and longer have a BSAU stamp for street legal under British Standards. Custom Cruiser mufflers 16" and 21" do not have BSAU stamps and are not considered road legal in the UK.
- CA Prop 65: THIS PRODUCT CONTAINS A CHEMICAL KNOWN IN THE STATE OF CALIFORNIA TO CAUSE
CANCER. THIS PRODUCT CONTAINS A CHEMICAL KNOWN TO THE STATE OF CALIFORNIA
TO CAUSE BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM. Please do not consume our exhausts.