To open a return please login to your account and navigate to the order you wish to return or click through your order confirmation email. Please read the entire returns policy and as always, we only accept returns of new, unused, and resalable items.
You may return most new, unopened items within 30 days of delivery for a refund. Items delivered with a free shipping option will have a 10% restocking fee reduced from the refund total. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may install the items however we cannot accept returns if exhaust has been run through the system. Items that do not meet the return criteria will be returned to you with no refund issued.
Refunds are issued in the tender they were received. Most refunds are issued within 24 hours of receipt of the package. Items are returned with the customer responsible for all shipping charges. Items will only be accepted in new, unused condition. If you have received items that you believe to be incorrect please contact us to resolve the issue.
Items are returned complete with all packaging in good condition. Please tape the muffler styrofoam shut to avoid damage on return. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced).
We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require in the event of a claim with your carrier.
Delkevic US, LLC are not responsible for any labor charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied or ordered) parts.
Please advise Delkevic US, LLC of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Due to the COVID-19 pandemic, UPS is currently experiencing delays in various parts of the U.S. and has suspended their money-back guarantee for most shipping service-levels we utilize with the exception of domestic Next Day Air Saver. You may experience delays in receiving your shipment once it has been fulfilled by Delkevic and your shipment has been provided to UPS for delivery. Please visit UPS service guarantee page for the most up to date service guarantees here.
***Delkevic does not guarantee service levels missed by the carrier during service guarantee suspension.***
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations, or any destination that has trade restrictions with the United States. Items with a value over $500 or expedited shipping will be shipped with a signature required.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Orders shipped with UPS either ground, or expedited are calculated on business days. For example, two day shipping selected on Thursday will have your package arriving on Monday, not Saturday.
We ship same or next business day depending on what time the order is received. Orders placed before 12:00 PM MST are guaranteed to be shipped the same day. Should any unexpected delay arise in the shipment of an order we will contact you immediately. If you have any questions regarding shipping, handling times or receiving your order within a certain time frame please contact us prior to purchase.
We ship to California!
Approximate Domestic Shipping Time*:
Orders shipped to HI, AK and PR have a shipping surcharge. US Virgin Islands and protectorates are charged at international shipping rates.
US domestic deliveries are sent by UPS with the exception of small items ie gaskets. International orders are sent USPS Priority mail, DHL or UPS with the exception of Russia which is sent USPS Express. We never ship in a manner where brokerage fees are charged.
Please note: All Buyers must pay for their own customs fees, brokerage fees or duty tax. Please investigate these charges before purchase.